Human-Centered, Hospitality Consulting,for Boutique and Independent Hotels…

Explore Our Services

What We Help You Achieve

Every hotel is unique — but the foundations of excellence are universal.

Hotel Operations Consulting

From audits to Standard Operating Procedures (SOPs) creation, we turn systems into smiles.

Guest Experience Design

We help you craft a brand experience guests feel in every touchpoint.

Team & Leadership Training

Because service excellence starts with empowered people.

Meet Awa

I’m Awa — a hotelier, trainer, and hospitality soul.

I’ve spent nearly two decades helping hotels rediscover the magic of genuine service.

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Discover My Story

Every great stay begins with a great team. Let’s build yours!

  • Awa helped our team reconnect with the heart of hospitality. Her approach blends professionalism, empathy, and energy — exactly what our hotel needed.

    Dominique - General Manager

  • Experience, hands-on work, and action matter. Theory is available online for free. What truly makes the difference is putting things into practice—and there’s nothing better than having the opportunity to work with profiles like yours to achieve real results 🤓 So don’t hesitate… ask Awa 🤩

    Laetitia B. Marrakech

  • The Level Up program transformed the way we manage our hotel. Our teams are more motivated, and our revenue has increased thanks to a stronger pricing strategy.

    Amine K. Fès

Our Signature Approach

  • Human Touch

    Creating emotional connections that make guests feel at home.

  • Operational Excellence

    Streamlining processes and standards for consistency and efficiency.

  • Meaningful Impact

    Building service cultures that inspire, retain, and grow teams.

Book a Discovery Call | Request a Proposal

A Practical Resource for Hotels

For hotels who prefer to start independently, we’ve created a practical guide designed to help hotels build a thoughtful and professional presence on LinkedIn.

It’s a calm, structured way to clarify your voice, stay consistent, and build trust over time.

👉🏾 Discover the guide

Get the Guide